Privacy Policy

1. What data we collect

When you browse or purchase from our store we may collect the following categories of personal data:

• Identity data — Your name, username, or similar identifier.
• Contact data — Email address, billing and shipping address, phone number.
• Transaction data — Details of every order, payment, and return you make.
• Technical data — IP address, browser type, device identifiers, and time zone.
• Usage data — How you navigate the site — pages visited, clicks, searches.
• Marketing preferences — Whether you have opted in or out of marketing emails.
• Consent records — Timestamped audit log of every cookie and data-processing consent decision you make.

2. How we use your data

We process personal data only where we have a lawful basis to do so. The main purposes are:

• Processing and fulfilling your orders, including payment, shipping, and returns.
• Managing your account and verifying your identity.
• Providing customer support and responding to your enquiries.
• Sending transactional emails such as order confirmations and shipping updates.
• Sending marketing emails where you have explicitly opted in. You may unsubscribe at any time.
• Detecting and preventing fraud and protecting the security of our platform.
• Analysing site usage to improve our products and services — only with your consent.
• Complying with legal and regulatory obligations.

3. Cookie categories & consent

We use cookies and similar technologies. You can manage your non-essential cookie choices at any time via the cookie banner or your account privacy settings.

4. Data retention

We retain personal data only for as long as necessary.

5. Your rights

• Right to access — Request a copy of your data.
• Right to rectification — Correct inaccurate data.
• Right to erasure — Request deletion of your data.
• Right to portability — Receive data in machine-readable format.
• Right to object — Object to processing or marketing.

6. Data sharing & third parties

• Payment processors — Stripe, PayPal, Razorpay
• Shipping providers — Delivery and tracking services
• Email providers — Transactional and marketing emails
• Analytics tools — Only with consent
• Legal authorities — When required by law

7. Minors

We do not knowingly collect data from children. If we discover such data, we will delete it.

8. Contact